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Onyx deploys Salesforce Agentforce agents across your projects and properties, qualifying buyers, answering visitors, and handing off to your team the moment a human is needed. On your site, around the clock, in every language your market speaks.
A scripted chatbot hits a wall the moment a question falls outside its tree.
An Agentforce agent reasons over your live data, your inventory, your events, your policies, and takes real action: it qualifies a lead, books a meeting, opens a service case, and knows exactly when to bring in a human.
On your project site, the sales agent greets visitors, reads their intent, and sorts them, hot, warm, or cold, through natural conversation. It captures budget, timeline, and unit fit, writes it back to your CRM, and routes ready buyers straight to your team over live chat. The rest get nurtured, not dropped.
Jessica lands on your project page with questions about availability and financing. The agent answers, learns she's pre-approved and ready to move in 60 days, scores her Hot, and will sent her a link for an advisor all before anyone on your team is awake.
For malls, mixed-use developments, and managed communities, the service agent lives on your website and handles what your concierge fields a hundred times a day, parking, events and concerts, the store directory, directions, hours. When it can't resolve something, it escalates to live chat. And if no concierge is available, it opens a service case so nothing slips through.
Onyx built the Oakridge service agent to field visitor questions across the site, escalate to the concierge team when needed, and log every unresolved request as a service case, in English and French, styled to match the property's brand.
Every conversation follows the same path, and every outcome lands in Salesforce.
Your agent plugs into the channels and systems your team already lives in, with no rip and replace and no new tools to learn.
Onyx agents run on Agentforce and Salesforce's Atlas reasoning engine, so they're grounded in your real data, governed by your rules, and secured to enterprise standard. Not a bolted-on chatbot. The same platform that already runs your sales, leasing, and service.
We'll build a working demo on one of your projects, buyer qualification or visitor service, and show you the handoff live.
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