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Deliver faster resolutions, better communication, and higher satisfaction, using one platform designed for real estate customer service teams.
Onyx helps customer service teams support buyers, tenants, and owners across the full post-sale and post-lease journey, with the tools to respond faster, stay organized, and deliver a consistent, high-quality experience.
Faster resolution times with centralized requests and task routing
Fewer follow-ups and escalations through proactive communication
Higher customer satisfaction driven by transparency and self-service
Better coordination between customer service, construction, and subcontractors
Let AI handle first-line support, instantly responding to tenant and buyer inquiries, routing complex cases to the right agent, and reducing your team's ticket volume without sacrificing service quality.
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Onyx integrates with the majority of third-party construction management tools, such as Procore. It offers seamless communication and engagement between customers and the construction team for customization options such as the selection of finishes and others.
Allow your customers to manage their delivery experience with features such as online finishing selection and notifications, self-booking services for predelivery inspections, or even for after-delivery maintenance.
Empower customers to resolve requests on their own — no agent required — by integrating your data and AI into your portal and business processes.
They want to check an account, pay a bill, or book an appointment? It can all be done in a flash.
Save time by automating one-time deposit collections. Enhance your customer journeys further by letting Onyx manage recurrent customer payment without having to lift a single finger.
Track and resolve issues through Onyx’s ticket-assignment system and its real-time reports. Subcontractors can see work requests and SLAs in their portal, and your business can track repairs and warranty periods to maximize project margins.
